Frequently Asked Questions

We currently have a processing time of 2-4 business days, this does not include weekends or holidays. We complete orders chronologically and are dedicated to shipping out all orders as quickly as possible for you to enjoy your sweets.

For example, if you place an order on Saturday or Sunday, it will ship by the end of Thursday at the latest.

Please note, selecting express shipping speeds up your delivery with the shipping carrier but not our processing time. As a mother-daughter team, we truly appreciate your patience and understanding.

If you have any questions or have a specific deadline for which you need your order, please reach out to us directly before placing your order. Thank you kindly!

Yes, we offer local delivery within the Durham Region and we also offer order pickup in Ajax. Both of these options can be found at checkout.

We currently ship across Canada and the United States; shipping rates are automatically calculated at checkout by Shopify based on your location, order, and weight. We do not make any profit on the shipping rates shown at checkout.

While we do our best to ensure your order arrives safely, we are not responsible for any damage that occurs during shipping, such as heat damage. We recommend choosing the fastest shipping option to minimize the risk of heat damage.

Additionally, we offer cold packs that you can add to your order to help keep your sweets cool during transit (cold packs are not guaranteed to last the entire duration of the shipping process).

As a food business, we do not accept returns due to health and safety regulations. However, customer satisfaction is very important to us. If you encounter any issues with your order, please contact us immediately so we can address your concerns.

If you have any questions or concerns, you can reach us via our contact form on the website or email us at info@stiritupcandies.ca. We pride ourselves on quick response times and excellent customer service.

All of our products are gelatin-free and most of our products are vegan. Detailed ingredient information can be found on each product page. Although we strive to provide safe and allergen-free products, we do not manufacture the sweets ourselves. Therefore, we cannot guarantee that there has been no cross-contamination with common allergens such as peanuts, tree nuts, sesame, milk, eggs, fish, soy, wheat, mustard, gluten, sulphites, crustaceans, and molluscs.

If you have any specific allergen concerns, please contact us directly for more information before placing an order.

Absolutely! We are happy to create custom candy mixes tailored for your special occasions, including: weddings, birthday parties, corporate events, baby showers, bachelorette parties, etc.

No event is too big or too small, you will love our custom party favours for your child's birthday, your wedding, and more.

Reach out to us to discuss your event needs, and we will work with you to make your celebration even sweeter!